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Complaints & Grievance Policy
We are committed to resolving guest concerns promptly and fairly.
Raising a Grievance
- Guests may share complaints or feedback with our reception or reservation team.
- We aim to acknowledge grievances promptly and resolve them at the earliest.
- For unresolved matters, please contact us using the details on our Contact page.
Need Help?
For any questions about this policy, please reach our reservation team.
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